Politica sui reclami

egirls.ai is committed to addressing user concerns promptly and fairly. This Complaint Policy outlines how you can submit complaints and what to expect from our resolution process.

1. How to Submit a Complaint

You can submit complaints through the following channels:

• •In-App Reporting: Use the report feature available on characters, posts, and messages
• •Support Form: Submit a detailed complaint through our Support page
• •Email: Contact us directly at business@egirls.ai

2. Information Required

To help us investigate your complaint effectively, please provide:

• •Your name and email address
• •A detailed description of the issue
• •Links to the specific content or user involved (if applicable)
• •Screenshots or other evidence (if available)
• •Date and time the incident occurred

3. Types of Complaints

We handle the following types of complaints:

• •Content Violations: Reports of content that violates our Linee guida della community
• •Copyright/DMCA: Claims of intellectual property infringement
• •Personal Rights: Unauthorized use of your likeness or personal information
• •Billing Issues: Concerns about charges, subscriptions, or refunds
• •Technical Problems: Platform bugs or functionality issues
• •Account Issues: Account access, security, or data concerns

4. Our Resolution Process

When you submit a complaint, here's what to expect:

5. Response Timeline

We are committed to resolving complaints in a timely manner:

• •Acknowledgment: Within 48 hours of receipt
• •Initial Response: Within 7 calendar days
• •Complex Cases: If additional time is needed, we will notify you of the expected timeline

Urgent matters involving illegal content or immediate safety concerns are prioritized and addressed as quickly as possible.

6. Appeals

If you disagree with the outcome of your complaint, you may submit an appeal:

• •Appeals must be submitted within 30 days of the original decision
• •Include the original complaint reference number
• •Provide any new information or context that supports your appeal
• •Appeals will be reviewed by a different team member

Submit appeals to business@egirls.ai with "Appeal" in the subject line.

7. Confidentiality

We take privacy seriously in our complaint process:

• •Your complaint information is kept confidential
• •We will not share your identity with the reported party without your consent, unless required by law
• •Complaint records are retained in accordance with our Informativa sulla privacy

Contact

For questions about this Complaint Policy or to submit a complaint: