Refund Policy

1. General Policy

Fees are non-refundable once your login credentials have been used to access the Services. Non-use of a subscription or inability to access the Services through no fault of egirls.ai shall not be grounds for a refund.

We do not provide refunds or credits for partial subscription periods.

2. Before Requesting a Refund

Our support team responds to all billing inquiries within 48 hours and will work with you to address any issues with your subscription or payment.

3. Refund Process

In the event a refund is approved:

• •All refunds will be credited to the original payment method used for the purchase
• •Refunds will be issued within ten (10) business days of approval
• •No refunds will be made by cash or check

4. Effect of Refund on Your Account

If a subscription or token purchase is refunded:

• •The subscription is deemed immediately cancelled
• •All access to premium features will be revoked at the time of refund processing
• •Any remaining coins will be removed from your account
• •Your account will be downgraded to a free account

5. Pricing Errors

In the event a product or service is listed at an incorrect price due to error, we reserve the right to refuse or cancel any orders placed at the incorrect price, whether or not the order has been confirmed or charged.

If your payment method has been charged and the order is canceled due to a pricing error, we will issue a credit to your account.

6. Refund Limitations

This refund policy does not apply when the payment method used does not support refunds. This includes, but is not limited to:

• •Cryptocurrency payments
• •Gift cards or prepaid cards that do not support refunds
• •Any other payment method that does not support refunds by its terms

7. Third-Party Payment Providers

Refunds processed through third-party payment providers (including but not limited to Apple App Store, Google Play Store) are handled by those providers.

We do not have complete control over the refund process for purchases made through third-party providers and cannot guarantee how or when such refunds will be issued.

For refund requests on purchases made through third-party app stores, please contact the respective app store directly.

8. Chargebacks

We strongly encourage you to contact our Customer Support at business@egirls.ai for any concerns over charges before filing a dispute with your payment provider.

If a chargeback request is filed:

• •The subscription is immediately cancelled
• •All access to premium features and remaining coins will be revoked
• •Your account may be suspended or terminated
• •You may be prohibited from creating new accounts or using the Services in the future

Customers found to be engaging in wrongful chargeback practices, including "friendly fraud," risk being placed on a blacklist which may impact their ability to use our Services in the future.

Contact

For billing questions or refund requests: