Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

1.2 Information Collected Automatically

When you use the Services, we automatically collect:

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve the Services:

• Essential Cookies - Required for the Services to function (authentication, security)
• Analytics Cookies - Help us understand how users interact with the Services
• Marketing Cookies - Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

2. How We Use Your Information

We use the information we collect to:

• a)Provide the Services - Create and manage your account, process transactions, enable features
• b)Improve and Develop - Analyze usage, develop new features, train and improve our AI models
• c)Safety and Moderation - Monitor for policy violations, detect fraud, ensure platform safety
• d)Debugging and Technical Support - Identify and fix technical issues
• e)Communications - Send service updates, security alerts, and support messages
• f)Marketing - Send promotional emails about features, offers, and updates (you can opt out)
• g)Legal Compliance - Comply with legal obligations, respond to lawful requests, protect our rights

2.1 AI Training and Improvement

By using the Services, you acknowledge that we may use your content (including chats and characters) to train, develop, and improve our AI models and technology. This content may be reviewed by employees or contractors for quality assurance, content moderation, debugging, and AI development purposes.

3. How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processing
• Cloud hosting and infrastructure
• Analytics services
• Email delivery services
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, including:

• Court orders or subpoenas
• Government or law enforcement requests
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our Terms of Service

3.3 Safety and Enforcement

We may share information to:

• Detect, prevent, or address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of egirls.ai, our users, or the public
• Report illegal content (including CSAM) to appropriate authorities such as the National Center for Missing and Exploited Children (NCMEC)

3.4 Business Transfers

If egirls.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Public Content

4.1 Public Characters

Characters you create are public by default and visible to other users. Other users can interact with your public characters. You may change character visibility to private in your settings.

4.2 No Expectation of Privacy in Chats

While we implement security measures, you should be aware that:

• Chats may be accessed by our team for moderation, debugging, and AI improvement purposes
• AI-generated content is not private and may be reviewed
• Do not share sensitive personal information (financial details, passwords, etc.) in chats

5. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy.

Specifically:

• Account Data - Retained while your account is active and for a reasonable period thereafter for legal and business purposes
• User Content - May be retained indefinitely for AI training, service improvement, and operational purposes
• Payment Records - Retained as required for tax and legal compliance
• Log Data - Retained for security and debugging purposes

Even after account deletion, we may retain certain information as required by law or for legitimate business purposes, including anonymized or aggregated data.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted password storage
• Access controls for employees and contractors
• Regular security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

7.1 Account Settings

You can access, update, or delete certain account information through your account settings.

7.2 Marketing Communications

You can opt out of promotional emails by:

• Clicking "unsubscribe" in any marketing email
• Adjusting your preferences in account settings
• Contacting us at business@egirls.ai

Note: You will still receive transactional emails (account confirmations, security alerts, etc.).

7.3 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Services.

7.4 Account Deletion

You may request deletion of your account by contacting business@egirls.ai. Upon deletion:

• Your account will be deactivated
• Your personal data will be deleted or anonymized within a reasonable timeframe
• Certain data may be retained as described in Section 5

8. European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

8.1 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract - To provide the Services you requested
• Legitimate Interests - For business operations, security, fraud prevention, and service improvement
• Consent - For marketing communications and cookies (where required)
• Legal Obligation - To comply with applicable laws

8.2 Your Rights

You have the right to:

• a)Access - Request a copy of your personal data
• b)Rectification - Request correction of inaccurate personal data
• c)Erasure - Request deletion of your personal data (subject to legal exceptions)
• d)Restriction - Request restriction of processing in certain circumstances
• e)Portability - Receive your personal data in a structured, machine-readable format
• f)Object - Object to processing based on legitimate interests
• g)Withdraw Consent - Withdraw consent for processing based on consent

To exercise these rights, contact us at business@egirls.ai.

Note: These rights apply to personal data (account information, email, IP address, etc.). User-generated content such as chats and characters is subject to the license granted in our Terms of Service and may be retained for AI training and service improvement.

8.3 Complaints

You have the right to lodge a complaint with your local data protection authority.

8.4 Data Transfers

Your information may be transferred to and processed in countries outside the EEA. We implement appropriate safeguards for such transfers as required by law.

9. California Users (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

9.1 Your Rights

• a)Right to Know - You may request information about the categories and specific pieces of personal information we have collected
• b)Right to Delete - You may request deletion of your personal information (subject to legal exceptions)
• c)Right to Opt-Out of Sale - We do not sell your personal information
• d)Right to Non-Discrimination - We will not discriminate against you for exercising your rights

9.2 Exercising Your Rights

To exercise your CCPA rights, contact us at business@egirls.ai. We may need to verify your identity before processing your request.

Note: These rights apply to personal information as defined by CCPA. User-generated content is subject to our Terms of Service.

10. Children's Privacy

The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18.

If we discover that we have collected information from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us at business@egirls.ai.

11. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on the Services
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: